Syllabus HRME9 Junior PE

Course Syllabus
Course Type:  Service English 003						Class Location: Woosong Tower Room 710
Professor: James Greig Office: Woosong Tower #904 Tel: 042-630-9231 Email: jamesgreig@woosong.org			Textbook(s): ­  Stott, Trish and Rod Revell, Highly Recommended 2. English for the hotel and catering industry 1. Oxford, 2010. ­  Supplementary Materials
Semester & Days:  Fall 2015, Tuesdays/Thursdays				Time: 15:00-16:30
Course Description/Objective: The aim of this class is designed to improve the job-related English of people who are training for, or who have already started, careers in the hotel and catering industry. Functional aspects of this course include the work routine of receptionists, porters, room attendants, waiters, waitresses, and bar and kitchen staff. The course covers a variety of different situations where employees have to use English with both customers and other members of staff. Students will be constantly encouraged to engage themselves, offer valuable input, and participate regularly. This course will demand much effort, commitment, and work in order to fully benefit from its content. The instructor will use the textbook and additional supplementary materials to provide an exciting and fulfilling environment. Finally, it is important for students to complete the regularly assigned homework and come prepared to each lesson.
The Syllabus
Week	Text				Topics
1 Aug. 31- Sept. 4	Introductions Unit 1: Dealing with incoming calls				-Introductions 1.  Incoming calls 2.  Taking messages/requests
2 Sept 7-11	Units 2 and 3: Customer Information and Taking Reservations				Giving information to customers Confirming, changing, cancelling reservations
3 Sept 14-18	** Chuseok Holiday**       Units 4 and 5: Dealing with booking enquiries and Correspondence				Giving explanations Writing emails and letters to customers
4 Sept 21-25	Units 6 and 7: Welcoming Guests and Dealing with check-in problems				1.          Checking guests in 2.          Finding solutions to problems
5 Sept 28-Oct. 2	Units 8 and 9: Explaining how things work and Serving drinks				Helping guests with room facilities Bar and restaurant service
6  Oct. 5-9	Units 10 and 11: Food service and Know your region				Explaining menus and dishes Giving information on visitor attractions
7 Oct.12-16	** Hangul Day Holiday** Units 12 and 13: Explaining travel options and Giving directions				1.       Giving advice on travel options 2.       Giving indoor and outdoor directions
8 Oct.19-23	MIDTERM EXAM The grading rubric will be given out in advance.				Review and Midterm Exam
9 Oct.26-30	Units 14 and 15: Meeting customer needs and Complaints and apologies				Customer care and service Acknowledging and apologizing
10 Nov. 2-6	Units 16 and 17: Mistakes and problems and Giving advice and assistance				Checking details Helping with lost luggage and passports
11 Nov. 9-13	Units 19 and 20: Conference and meeting enquiries and Health and Handling payments				Talking about facilities and services Dealing with guest’s bills
12 Nov. 16-20	Units 24 and 25: Countries and cultures        and Exploring different cultures				Making plans Differences between cultures
13 Nov. 23-27	Units 27 and 28: Job applications and Job interviews				Personal qualities, skills and experience Interview questions and answers
14 Nov. 30-Dec. 4	REVIEW for Final Exam
15 Dec. 7-11	FINAL EXAM				- Final Exam

Course Policy

You are expected to behave appropriately in your class.  This means: ·         Turn off your cellular phone except for educational purposes.  ·         Pay attention in class. ·         Do no talk when your teacher or your classmates are talking. ·         Participate often in class. ·         Bring your textbook, pencils, pens, paper, and other materials like a dictionary to class everyday.

Attendance: It is university policy that you attend every class.  Failure to attend class will lower your final grade.  You cannot expect to improve your English if you do not come to class.  If you are late for class 3 times, it will count as 1 absence.  If you are absent, you MUST talk to your teacher or the Dept. Assistant.

Grading:  Attendance = 20% Homework/Participation/Quizzes = 20% Midterm = 20% Final Exam = 40% Grading Distribution Scale (Teacher’s Discretion) This class will use the grade distribution scale in accordance with university policy.